Position summary
The Senior Administrative Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.
Job qualifications
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High school diploma or equivalent education
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Minimum (3) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (2) years or more. Formal education and/or training may be considered in lieu of experience
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Advanced skills in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
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Familiar with other software programs for providing administrative support
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Strong attention to detail; able to work on multiple projects simultaneously
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Must have good organizational skills
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Must be able to meet deadlines and complete all projects in a timely manner
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Ability to handle sensitive and/or confidential documents and information
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Ability to make independent decisions that conform to business needs and policy
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Ability to troubleshoot complex or advanced tasks or concerns independently
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Ability to discern when a problem or issue requires escalation to the supervisory level
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Ability to maintain professional composure when working with immediate deadlines
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Ability to work both independently and collaboratively as part of a team
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Ability to work in a fast-paced environment
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Ability to communicate professionally both verbally and in writing
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Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
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Must be self-motivated with a positive attitude
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Proven customer service skills are required to create, maintain, and enhance customer relationships